
The Orbis EMIP application not only enables you to stay in constant touch with your functional team; but also allows you to allocate respective tasks / assignments / works / schedules / plans for functions like
- Status checks
- Instant, Accurate Address Verification
- Claims and Policy processing
- Customer information accuracy
- Accurate policy claims
The Orbis EMIP application assists you
- Assign leads to your agents / representatives / field officers instantly
- Tracking the status of each lead
- Synchronisation of information between branches or between a branch and the head office.
Using this application on a hand-held device, your field officer will be able to
- Instantly alleviate client questions or concerns relating to policies.
- The field officers can also be instantly notified of policy/account modifications or expirations
All of this leads to an enhanced customer experience.
Using the handheld device, along with a printer, the field officer can
- Issue instant invoices or speed up the address verification process,
- Provide photos of the client, leading to the issuance of a policy in a time frame that is greatly reduced than before.
- Speed up the claims processing time lag leading to faster settlement of claims and reducing fraud.
- Real time addresses verification helps organizations in Reduced invalid-address warnings and returned mail in the claims department
- Assure On-time receipt of communications by the intended recipients